After-Sales Form

Did you purchase your product directly from the SCUTI website?

SCUTI only provides warranty coverage for products purchased directly from its websites. If you purchased your product from another retailer, please contact that retailer to exercise your warranty rights. If your retailer does not respond to your requests and you wish to purchase spare parts from SCUTI, contact us using our business contact form.

Identity

Prénom

Nom

Email address

Phone

Address

Adresse ligne 1

Ville

État / Province / Région

Code postal

Pays

SCUTI order number

Your order number appears on your invoice and in your order confirmation email.

Serial number

Product

Enter the exact model of your product.

Total mileage (ODO)

Enter the total mileage currently displayed by your product.

Nature of the issue

Does the device turn on when the charger is connected?

Connect the charger to the vehicle, leave it connected, then try to turn on the vehicle.

Do you feel strong resistance when turning the motor or motors?

Raise the vehicle in a stable and secure manner so that the wheels do not touch the ground, then turn the motor or motors manually. Indicate whether you feel strong resistance.

Error code

Enter the exact error code displayed by your electric vehicle.

Has the charger been tested, and does it work normally?

Test the charger's output voltage with a voltmeter before answering.

Does the screen display a warning indicating that the brake sensor is active?

The vehicle may not accelerate if the brake sensor remains active while you are not operating the brake lever.

Description of the issue

Describe the issue as precisely and completely as possible: the circumstances in which it occurs, frequency, any noises and steps already taken. This information will help us diagnose the issue more quickly.

Photos

Add clear photos below that make it possible to identify the issue. The more precise and relevant the information provided, the more effective our diagnosis can be.

connected? charger Identity

Photos of the issue or damage

Drag & Drop Files, Choose Files to Upload Vous pouvez téléverser jusqu’à 5 fichiers.

Accepted formats: PNG, JPEG, JPG and WEBP | Up to 5 files | Maximum size: 2 MB per file.

Mobile app diagnostic result (strongly recommended)

Drag & Drop Files, Choose Files to Upload Vous pouvez téléverser jusqu’à 2 fichiers.

Open the mobile app, run a diagnostic, then attach a screenshot of the result. Accepted formats: PNG, JPEG, JPG and WEBP | Up to 2 files | Maximum size: 2 MB per file.

Videos

Add a video below that clearly shows the issue. A clear and detailed video will allow us to assist you more effectively.

IMPORTANT: the same video sequence must clearly show the issue or damage as well as the vehicle's serial number.

Video of the issue or damage

Drag & Drop Files, Choose Files to Upload

The same video sequence must clearly show the issue or damage as well as the vehicle's serial number | Accepted formats: MP4 and MOV | Maximum 1 video | Maximum size: 12 MB.

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Electric Scooters

Electric Unicycles

All Spare Parts

Braking

Cables

Controllers

Displays

Frame

Lights

Mechanical Elements

Motors

Plastics

Suspensions

Tires & Inner Tubes

Photos

Videos

FAQ