After-Sales Form Please enable JavaScript in your browser to complete this form.Please enable JavaScript in your browser to complete this form.Did you purchase your product directly from the SCUTI website? *YesNoSCUTI only provides warranty coverage for products purchased directly from its websites. If you purchased your product from another retailer, please contact that retailer to exercise your warranty rights. If your retailer does not respond to your requests and you wish to purchase spare parts from SCUTI, contact us using our business contact form. Identity *FirstLastEmail address *Phone *Address *Address Line 1CityState / Province / RegionPostal Code--- Select country ---AfghanistanAlbaniaAlgeriaAmerican SamoaAndorraAngolaAnguillaAntarcticaAntigua and BarbudaArgentinaArmeniaArubaAustraliaAustriaAzerbaijanBahamasBahrainBangladeshBarbadosBelarusBelgiumBelizeBeninBermudaBhutanBolivia (Plurinational State of)Bonaire, Saint Eustatius and SabaBosnia and HerzegovinaBotswanaBouvet IslandBrazilBritish Indian Ocean TerritoryBrunei DarussalamBulgariaBurkina FasoBurundiCabo VerdeCambodiaCameroonCanadaCayman IslandsCentral African RepublicChadChileChinaChristmas IslandCocos (Keeling) IslandsColombiaComorosCongoCongo (Democratic Republic of the)Cook IslandsCosta RicaCroatiaCubaCuraçaoCyprusCzech RepublicCôte d'IvoireDenmarkDjiboutiDominicaDominican RepublicEcuadorEgyptEl SalvadorEquatorial GuineaEritreaEstoniaEswatini (Kingdom of)EthiopiaFalkland Islands (Malvinas)Faroe IslandsFijiFinlandFranceFrench GuianaFrench PolynesiaFrench Southern TerritoriesGabonGambiaGeorgiaGermanyGhanaGibraltarGreeceGreenlandGrenadaGuadeloupeGuamGuatemalaGuernseyGuineaGuinea-BissauGuyanaHaitiHeard Island and McDonald IslandsHondurasHong KongHungaryIcelandIndiaIndonesiaIran (Islamic Republic of)IraqIreland (Republic of)Isle of ManIsraelItalyJamaicaJapanJerseyJordanKazakhstanKenyaKiribatiKorea (Democratic People's Republic of)Korea (Republic of)KosovoKuwaitKyrgyzstanLao People's Democratic RepublicLatviaLebanonLesothoLiberiaLibyaLiechtensteinLithuaniaLuxembourgMacaoMadagascarMalawiMalaysiaMaldivesMaliMaltaMarshall IslandsMartiniqueMauritaniaMauritiusMayotteMexicoMicronesia (Federated States of)Moldova (Republic of)MonacoMongoliaMontenegroMontserratMoroccoMozambiqueMyanmarNamibiaNauruNepalNetherlandsNew CaledoniaNew ZealandNicaraguaNigerNigeriaNiueNorfolk IslandNorth Macedonia (Republic of)Northern Mariana IslandsNorwayOmanPakistanPalauPalestine (State of)PanamaPapua New GuineaParaguayPeruPhilippinesPitcairnPolandPortugalPuerto RicoQatarRomaniaRussian FederationRwandaRéunionSaint BarthélemySaint Helena, Ascension and Tristan da CunhaSaint Kitts and NevisSaint LuciaSaint Martin (French part)Saint Pierre and MiquelonSaint Vincent and the GrenadinesSamoaSan MarinoSao Tome and PrincipeSaudi ArabiaSenegalSerbiaSeychellesSierra LeoneSingaporeSint Maarten (Dutch part)SlovakiaSloveniaSolomon IslandsSomaliaSouth AfricaSouth Georgia and the South Sandwich IslandsSouth SudanSpainSri LankaSudanSurinameSvalbard and Jan MayenSwedenSwitzerlandSyrian Arab RepublicTaiwan, Republic of ChinaTajikistanTanzania (United Republic of)ThailandTimor-LesteTogoTokelauTongaTrinidad and TobagoTunisiaTurkmenistanTurks and Caicos IslandsTuvaluTürkiyeUgandaUkraineUnited Arab EmiratesUnited Kingdom of Great Britain and Northern IrelandUnited States Minor Outlying IslandsUnited States of AmericaUruguayUzbekistanVanuatuVatican City StateVenezuela (Bolivarian Republic of)VietnamVirgin Islands (British)Virgin Islands (U.S.)Wallis and FutunaWestern SaharaYemenZambiaZimbabweÅland IslandsCountrySCUTI order number *Your order number appears on your invoice and in your order confirmation email.Serial number *Product *Enter the exact model of your product.Total mileage (ODO) *Enter the total mileage currently displayed by your product.Nature of the issue *Corrosion or water ingressThe device does not turn onThe device does not chargeThe product has a mechanical faultThe device turns on but does not accelerateThe product displays an error codeOther issueDoes the device turn on when the charger is connected? *YesNoConnect the charger to the vehicle, leave it connected, then try to turn on the vehicle.Do you feel strong resistance when turning the motor or motors? *YesNoRaise the vehicle in a stable and secure manner so that the wheels do not touch the ground, then turn the motor or motors manually. Indicate whether you feel strong resistance.Error code *Enter the exact error code displayed by your electric vehicle.Has the charger been tested, and does it work normally? *YesNoTest the charger's output voltage with a voltmeter before answering.Does the screen display a warning indicating that the brake sensor is active? *YesNoThe vehicle may not accelerate if the brake sensor remains active while you are not operating the brake lever.Description of the issue *Describe the issue as precisely and completely as possible: the circumstances in which it occurs, frequency, any noises and steps already taken. This information will help us diagnose the issue more quickly.PhotosAdd clear photos below that make it possible to identify the issue. The more precise and relevant the information provided, the more effective our diagnosis can be.Photos of the issue or damage * Drag & Drop Files, Choose Files to Upload You can upload up to 5 files. Accepted formats: PNG, JPEG, JPG and WEBP | Up to 5 files | Maximum size: 2 MB per file.Mobile app diagnostic result (strongly recommended) Drag & Drop Files, Choose Files to Upload You can upload up to 2 files. Open the mobile app, run a diagnostic, then attach a screenshot of the result. Accepted formats: PNG, JPEG, JPG and WEBP | Up to 2 files | Maximum size: 2 MB per file.VideosAdd a video below that clearly shows the issue. A clear and detailed video will allow us to assist you more effectively.IMPORTANT: the same video sequence must clearly show the issue or damage as well as the vehicle's serial number. Address active? result Video of the issue or damage * Drag & Drop Files, Choose Files to Upload The same video sequence must clearly show the issue or damage as well as the vehicle's serial number | Accepted formats: MP4 and MOV | Maximum 1 video | Maximum size: 12 MB.I consent to SCUTI storing and processing my data in order to respond to my request | Privacy PolicySubmit request FAQ
