Last updated: 20/08/2026
These General Terms and Conditions of Sale (“GTCS”) govern sales made on the getscuti.com website and, where applicable, in a physical establishment operated by:
EON SCUTI, S.L.
C/ Diputació 211, Local
08011 Barcelona
Spain
NIF/CIF: B88779095
Intra-Community VAT No.: ESB88779095
Barcelona Commercial Registry: Sheet B-657612, Folio 1, Volume/I.R.U.S. 1000474348057, Entry 1
Email: contact@eonscuti.com
In these GTCS, “SCUTI”, “we” or the “Seller” means EON SCUTI, S.L., and the “Customer” means any person placing an order.
An Individual Customer is any Customer whose invoice is issued in the name of a natural person.
A Business Customer is any Customer whose order is invoiced in the name of a business, company or any other legal entity.
The “Website” means getscuti.com.
The “Products” means the vehicles, spare parts, accessories and other products offered by SCUTI.
The “Order Confirmation” means the communication by which SCUTI confirms that it has accepted an order for processing.
These GTCS are accessible before the order is placed and may be saved or reproduced. Validation of an order requires prior acceptance of these GTCS by means of the checkbox provided for this purpose. This acceptance constitutes the Customer’s consent to these GTCS.
These GTCS, any specific terms expressly applicable to an order and the policies to which they refer constitute the contractual terms of the sale. In the event of a conflict, the specific terms expressly applicable to the order prevail over the corresponding general provisions.
The Returns and Right of Withdrawal Policy and the Warranties and After-Sales Service supplement these GTCS with respect to the matters they cover.
The processing of personal data is described in our Privacy Policy.
1. Products and use
The main characteristics of each product are indicated on its product page.
Photographs, illustrations or renderings are intended to present the product. Slight differences in appearance, colour or finish may exist without altering the product’s essential characteristics.
Manufacturers may also make minor changes to their products during production, particularly to certain components or finishes, provided that such changes do not substantially alter the advertised characteristics or performance.
Use of e-vehicles
Motorised vehicles sold by SCUTI are intended primarily for private use on private land. Their use on public roads or any other public infrastructure is permitted only where local legislation allows it. Unless expressly stated in writing for a specific model and country, SCUTI does not represent or warrant that any vehicle is approved or authorised for use on public roads. Vehicles are delivered in their original configuration with a speed limited to 25 km/h. Any modification, removal or circumvention of this limitation after delivery is carried out at the Customer’s sole responsibility. The Customer is solely responsible for checking and complying with all rules applicable at the place where the vehicle is used, particularly with regard to type approval, registration, insurance, mandatory equipment, speed or power limits and traffic rules. Use of the vehicle and compliance with the applicable regulations are the sole responsibility of the Customer.
2. Prices and taxes
Prices displayed on the Website are stated in euros.
Any delivery charges are indicated before the order is validated.
Free delivery offers may apply to certain products, destinations or orders. Where available, they are indicated on the Website or during the ordering process.
The applicable price is the price displayed when the order is placed, subject to any obvious pricing, calculation or display error.
In the event of an obvious error, SCUTI may cancel the relevant order and refund any amounts paid.
Individual Customers in the European Union
Prices are displayed inclusive of all taxes according to the VAT regime applicable to the sale.
The applicable VAT rate may depend on the country of destination.
Business Customers in the European Union
An intra-Community sale may be invoiced without VAT where the Customer provides a valid intra-Community VAT number and the necessary legal conditions are met.
SCUTI may verify the number provided using the VIES system.
If the conditions for exemption are not met, the applicable VAT will be charged.
Deliveries outside the European Union
Unless otherwise stated, orders destined for a country outside the European Union or for a territory with a special customs regime are invoiced without Spanish VAT where the conditions allow.
Customs duties, import taxes, customs clearance charges and other amounts payable in the country of destination are the Customer’s responsibility.
3. Orders
The Customer must provide accurate and complete information when placing an order, including their contact details, billing address and delivery address.
The Customer is responsible for checking the contents of their order before validating it.
When a Customer account is created on the Website, the Customer is responsible for the accuracy of the information associated with that account and for keeping their login credentials confidential.
Validation of the order entails an obligation to pay and acceptance of these GTCS.
After validation, an automatic acknowledgement of receipt may be sent to the Customer. This acknowledgement of receipt does not necessarily constitute SCUTI’s final acceptance of the order.
The contract of sale is concluded when SCUTI expressly confirms that it has accepted the order for processing.
Before this confirmation, SCUTI may refuse an order, in particular, in the event of:
- product unavailability;
- payment failure or refusal;
- manifestly incorrect information;
- suspected fraud;
- an obvious pricing or listing error;
- inability to deliver to the address provided;
- a safety issue or discontinuation of the product.
Any amount collected for an order that is ultimately refused will be refunded.
If, after the order is placed, a product proves to be unavailable, particularly due to a stock or system error, a production change, discontinuation or inability to obtain supplies, SCUTI may cancel all or part of the relevant order and refund the corresponding amounts. Unless otherwise required by mandatory law, this refund does not give rise to any additional compensation.
Modification or cancellation requested by the Customer
After confirmation, a request to modify an order cannot be guaranteed and depends, in particular, on its preparation or dispatch status.
Except when exercising an applicable statutory right, SCUTI is not required to accept the cancellation of an order whose processing has already begun.
Commercial cancellation requests are not accepted, in particular, for products not listed in the catalogue, specially sourced to order, or made, configured or personalised according to the Customer’s specifications, subject to any mandatory rights that may apply.
The rules relating to the statutory right of withdrawal are set out in our Returns and Right of Withdrawal Policy.
Invoicing and evidence of transactions
An invoice is issued in accordance with the rules applicable to the order and constitutes proof of purchase.
Data recorded in SCUTI’s systems, particularly data relating to orders, payments, communications and shipments, may be used as evidence of transactions, their content and their date.
4. Payment
The payment methods available are those offered when the order is placed and may include:
- bank card;
- Apple Pay;
- PayPal;
- bank transfer;
- Alma;
- Klarna;
- or any other method offered on the Website.
Their availability may vary depending on the country, the order amount and the terms of the relevant provider.
Card payment
Card payments are processed by secure payment service providers. 3-D Secure authentication or any other verification mechanism may be required where applicable.
Payment may be authorised or collected immediately or after the transaction has been validated.
Instalment payment and financing
Instalment payment or financing solutions are offered and managed by independent providers. Their use is subject to the providers’ approval and their own contractual terms.
Bank transfer
For payments by bank transfer, the order is processed only after the full amount has actually been received.
If payment is not received within 7 business days, SCUTI may cancel the order.
Payment method fees
Certain payment or financing services or specific options may incur specific fees. These are indicated to the Customer before payment is validated where applicable.
Certain payment or financing services or specific options may incur specific fees. These are indicated to the Customer before payment is validated where applicable.
Security and fraud prevention
Payment service providers may carry out automated security and fraud prevention checks.
SCUTI may also request additional information or supporting documents where reasonable verification is necessary before accepting or dispatching an order.
In the event of insufficient or inconsistent information or reasonable suspicion of fraud, SCUTI may suspend processing of the order or refuse it.
Disputes, reversals and chargebacks
A payment dispute or chargeback does not release the Customer from their payment obligation where the order has been validly supplied to and retained by the Customer.
A payment dispute, reversal or chargeback (“chargeback”) does not, in itself, constitute cancellation of the order, withdrawal or termination of the contract.
Where a product has already been dispatched or delivered and the corresponding payment is subsequently reversed or charged back without a legal basis justifying non-payment, the outstanding amount becomes due immediately.
SCUTI may provide the payment service provider, banking institution or any body responsible for examining the dispute with the information necessary to review the case, including information relating to the order, payment, delivery and communications with the Customer.
SCUTI may demand immediate settlement of the amounts due and, failing this, take the necessary steps to recover its debt.
Chargeback, debt recovery, legal proceedings or enforcement costs actually incurred may be claimed from the Customer where they are legally recoverable.
Fraudulent chargebacks may be reported to payment service providers or the competent authorities.
Refunds
Where a refund is due, it is made to the payment method used for the original transaction, unless otherwise agreed or technically impossible.
Once SCUTI has issued the refund within the applicable period, the time required for the funds to appear in the Customer’s account depends on their bank or payment service provider.
5. Delivery and transport
The order is delivered to the address provided by the Customer.
The Customer must check that this address is correct before validating their order.
Dispatch takes place only after full payment of the order has been received and validated.
Any request to change the delivery address after the order has been placed is subject to SCUTI’s approval and cannot be guaranteed. It may result in additional charges or delays where it requires action by the carrier or a change to the shipment.
Choice of carrier
The carrier or transport service that may be displayed during the ordering process is indicative. SCUTI may use an equivalent carrier or service where necessary, without this constituting a substantial modification of the order.
Timeframes
Delivery times indicated on the Website or communicated to the Customer are estimates, may vary and do not constitute a guarantee of delivery on a specific date.
For products in stock, dispatch generally takes place within 10 business days following confirmation of the order.
Products available for pre-order, being restocked or available to order may require a longer timeframe. The available timeframe or estimate is then indicated on the Website or communicated to the Customer.
For Individual Customers, where no other timeframe has been agreed, delivery takes place within the period provided for by applicable law.
Incorrect address, refusal or failure to collect
Additional costs directly caused by:
- an incorrect or incomplete address provided by the Customer;
- repeated inability to make delivery;
- failure to collect the parcel;
- or an unjustified refusal of delivery,
may be charged to the Customer before a new shipment.
Where the product is returned to SCUTI due to such a situation, SCUTI may also cancel the order and issue a refund after recovering the product, less the costs directly incurred as a result of the failed delivery and return.
Receipt of the product
The Customer must check the apparent condition of the parcel at the time of delivery and before accepting it.
If a parcel is open, crushed, punctured, torn, severely damaged, repackaged, missing an item or has any other visible irregularity, the Customer must immediately make specific and detailed written reservations to the carrier and, where a delivery document is presented, have them recorded on it.
General or imprecise reservations such as “subject to unpacking” do not make it possible to establish the precise condition of the parcel at the time it is handed over.
Where a visible irregularity is found and it is impossible to make written reservations to the carrier, the Customer must refuse delivery.
The Customer is also advised to photograph the parcel and the damage found immediately.
Any parcel accepted without reservation is deemed to have been handed over complete and in apparently good condition. SCUTI may therefore refuse any subsequent claim relating to damage, deterioration, opening, a missing item or any other irregularity that was apparent or normally detectable at the time of delivery.
Tracking and proof of delivery
Shipments are made using services that make it possible to establish that the parcel has been handed over, in particular by the recipient’s signature or any other proof of delivery provided by the carrier.
The information and records produced by the carrier constitute proof of the dispatch, carriage, presentation and delivery of the order, including the date and time of delivery, the delivery address, parcel scans, the signature, proof of delivery, photographs and, where available, geolocation data associated with delivery.
Where proof of delivery issued by the carrier confirms that the parcel was handed over at the address indicated for the order, SCUTI is entitled to consider the order delivered.
Signing for or accepting delivery without reservation also confirms receipt of the parcel in its apparent condition at the time it was handed over.
Transfer of risk
For Individual Customers, the risk of loss or damage passes when the Customer, or a third party designated by the Customer other than the carrier, takes physical possession of the product.
If the Customer chooses a carrier that was not offered by SCUTI, the risk passes when the product is handed over to that carrier.
For Business Customers, the risk passes when the product is handed over to the first carrier, unless an Incoterm or a specific term applicable to the order expressly provides for a different point of transfer.
Deliveries outside the European Union
Unless otherwise stated, deliveries outside the European Union are made DAP
SCUTI arranges transport to the agreed place of destination.
The Customer is responsible for import formalities and for paying duties, taxes and customs clearance charges.
The Customer must promptly provide the documents or information requested to enable customs clearance.
The costs or consequences resulting from a delay in or refusal of customs clearance attributable to the Customer remain the Customer’s responsibility.
6. Retention of title and non-payment
The Products remain the property of SCUTI until all amounts due in respect of the order have been paid in full and finally.
A payment is considered final only once the funds have actually been acquired by SCUTI. A payment that is subsequently reversed or charged back does not constitute final payment within the meaning of this clause where the amount remains legally due.
Until final payment, the Customer must keep the product in a condition that allows it to be identified and must not transfer it as security, pledge it or voluntarily create a security interest over it.
In the event of non-payment, SCUTI may demand immediate payment of the amounts due and, where permitted by law, the return of the relevant product.
Any forced recovery or return of a product shall be carried out exclusively in accordance with the procedures provided for by applicable law.
In the event of insolvency or collective proceedings affecting a Customer before final payment, SCUTI may assert its rights over the relevant products in accordance with applicable law.
To the extent permitted by law, SCUTI may set off any liquidated, due and undisputed amount owed by the Customer against any amount that SCUTI itself owes to the Customer.
SCUTI may suspend preparation, dispatch or any other service yet to be performed until the amounts due in respect of the order have been paid in full.
7. Right of withdrawal and returns
Individual Customers residing in the European Union have the statutory right of withdrawal applicable to distance purchases.
The period is 14 calendar days from receipt of the product.
Return costs are the Customer’s responsibility.
The full terms concerning the exercise of the right of withdrawal, organisation of the return, vehicle packaging, the condition of returned products, mileage, depreciation, spare parts and the refund are detailed in our Returns and Right of Withdrawal Policy.
This policy forms part of the terms applicable to the order.
The statutory right of withdrawal does not apply to purchases made in the course of a business activity.
8. Warranties and after-sales service
The warranty and after-sales service terms applicable to products sold by SCUTI are detailed on our Warranties and After-Sales Service page.
Individual Customers residing in the European Union benefit from the statutory conformity guarantee applicable to them.
SCUTI also provides a commercial warranty according to the products, components, periods and limits indicated in this policy.
The Warranties and After-Sales Service page specifies, in particular, the applicable warranties, their periods, exclusions, wear parts, the claim procedure, diagnostic conditions, transport and packaging, repairs and situations not covered by warranty.
All claims must follow the after-sales service procedure communicated by SCUTI.
No repair, work or expenditure involving a third-party workshop or technician may be undertaken in SCUTI’s name or at SCUTI’s expense without our prior written authorisation.
9. Business Customers
Legal provisions reserved for consumers, including the statutory right of withdrawal and the statutory consumer conformity guarantee, do not apply to purchases made in the course of a business activity.
Legal provisions reserved for consumers, including the statutory right of withdrawal and the statutory conformity guarantee, do not apply to purchases made by businesses
Business Customers benefit from the SCUTI commercial warranty under the terms indicated on our Warranties and After-Sales Service page.
Liability
SCUTI shall not be liable to a Business Customer for indirect losses or damage relating, in particular, to the purchase, use, breakdown, unavailability or immobilisation of a product.
The following are excluded in particular:
- operating losses;
- loss of revenue, margin or profits;
- loss of earnings;
- loss of customers or contracts;
- business interruptions;
- loss of data;
- loss of use;
- damage to image or reputation;
- costs related to the product being out of service;
- the cost of renting or using a replacement product;
- and any other indirect economic or commercial loss.
SCUTI’s total liability to a Business Customer, for all claims combined, is limited to the price excluding VAT actually paid to SCUTI for the product giving rise to the damage.
Resale of products
Where a Business Customer resells a product purchased from SCUTI, it acts in its own name and remains responsible for its obligations to its own customers.
It may not make any commitment in SCUTI’s name or grant, on SCUTI’s behalf, a warranty or coverage different from those expressly provided for by SCUTI.
10. Personal data
Personal data required for the order, payment, delivery and after-sales service are processed in accordance with our Privacy Policy.
This policy specifies, in particular, the data collected, how it is used, how long it is retained and the rights of data subjects.
11. Complaints and dispute resolution
In the event of a disagreement concerning an order, delivery, return, repair or coverage, the Customer must first contact SCUTI to allow the complaint to be examined and an amicable solution to be sought.
Amicable resolution of the dispute is always preferred.
SCUTI responds to complaints from Individual Customers as quickly as possible and, in any event, within the maximum period provided for by applicable regulations, which is one month for complaints subject to Catalan consumer regulations.
Where a complaint from an Individual Customer has not been resolved directly, SCUTI provides, where required by regulations, information about a competent consumer alternative dispute resolution entity and indicates whether SCUTI intends to participate in the relevant procedure.
The Individual Customer may also use public consumer bodies or other alternative dispute resolution mechanisms to which they have legal access.
If the dispute cannot be resolved amicably, each party retains the right to bring the matter before the competent courts.
These GTCS are governed by Spanish law.
For Individual Customers, this rule does not deprive the Customer of the mandatory protections they enjoy under the legislation applicable to them.
For Business Customers, the courts of Barcelona, Spain, have exclusive jurisdiction over any dispute relating to an order or these GTCS.
Business Customers undertake to seek an amicable solution with SCUTI in good faith before initiating legal proceedings.
12. Force majeure
SCUTI shall not be liable for any delay or inability to perform resulting from an event reasonably beyond its control, the effects of which could not reasonably have been avoided or overcome.
Such events may include the following, where they actually prevent performance of the order:
- natural disaster, fire, flood or major weather event;
- war, conflict, terrorism or civil unrest;
- epidemic, pandemic or related government measure;
- embargo, sanctions, border closure or import or export restriction;
- administrative decision or regulatory change preventing performance;
- general strike or major transport disruption;
- major disruption to energy, telecommunications or Internet networks or essential infrastructure;
- cyberattack or major IT incident;
- serious disruption to customs, logistics platforms or international transport;
- exceptional shortage of components, raw materials or energy;
- or failure of a supplier or carrier where it is itself caused by an event meeting the conditions above.
The obligations directly affected are suspended for the duration of the event.
The corresponding timeframes may be extended for the period necessary to allow performance to resume reasonably.
SCUTI takes reasonable measures to limit the consequences of the event and informs the Customer where an event significantly affects performance of their order.
If the impediment continues to the point of making performance of the order permanently impossible, the order may be cancelled in respect of the unperformed portion and amounts paid for products that cannot be delivered will be refunded.
In the event of a shortage affecting several orders, SCUTI may reasonably allocate the available products among the relevant orders.
A delay or failure to perform directly caused by a force majeure event does not constitute a wrongful failure to perform and does not give rise to penalties or damages where the legal conditions for force majeure are met.
Amounts due for products already delivered remain payable.
The provisions relating to payment, retention of title and transfer of risk continue to have effect where they remain applicable.
13. General provisions
If any provision of these GTCS is declared invalid or unenforceable, the other provisions remain in force.
SCUTI’s failure to enforce a provision of these GTCS immediately does not constitute a waiver of its right to enforce it subsequently.
SCUTI may amend these GTCS for future orders.
The version applicable to an order is the version in force at the time that order is placed.
Language
These GTCS were originally drafted in English. Where translations are made available, the English version shall serve as the reference version in the event of any difference in interpretation
