Formulario de posventa Por favor, activa JavaScript en tu navegador para completar este formulario.Por favor, activa JavaScript en tu navegador para completar este formulario.Did you purchase your product directly from the SCUTI website? *YesNoSCUTI only provides warranty coverage for products purchased directly from its websites. If you purchased your product from another retailer, please contact that retailer to exercise your warranty rights. If your retailer does not respond to your requests and you wish to purchase spare parts from SCUTI, contact us using our business contact form. Identity *NombreApellidosEmail address *Phone *Address *Dirección (línea 1)CiudadEstado / Provincia / RegiónCódigo postal--- Selecciona country ---AfganistánAlbaniaAlemaniaAndorraAngolaAnguilaAntigua y BarbudaAntárticaArgeliaArgentinaArmeniaArubaAustraliaAustriaAzerbaiyánBahamasBangladeshBarbadosBaréinBelizeBenínBermudasBielorrusiaBolivia (Estado Plurinacional de)Bonaire, San Eustaquio y SabaBosnia y HerzegovinaBotsuanaBrasilBrunei DarussalamBulgariaBurkina FasoBurundiButánBélgicaCabo VerdeCamboyaCamerúnCanadáChadChileChinaChipreColombiaComorasCongoCongo (República Democrática del)Corea (República de)Corea del NorteCosta RicaCosta de MarfilCroaciaCubaCurazaoDinamarcaDominicaEcuadorEgiptoEl SalvadorEmiratos Árabes UnidosEritreaEslovaquiaEsloveniaEspañaEstado de la Ciudad del VaticanoEstados Unidos de AmericaEstoniaEtiopíaFederación RusaFijiFilipinasFinlandiaFranciaGabónGambiaGeorgiaGhanaGibraltarGranadaGreciaGroenlandiaGuadalupeGuamGuatemalaGuayana FrancesaGuernseyGuineaGuinea EcuatorialGuinea-BisáuGuyanaHaitíHondurasHong KongHungríaIndiaIndonesiaIraqIrlanda (República de)Irán (República Islámica de)Isla BouvetIsla NorfolkIsla de ManIsla de NavidadIslandiaIslas CaimánIslas CocosIslas CookIslas FaroeIslas Heard y McDonaldIslas Malvinas (Falkland)Islas Marianas del NorteIslas MarshallIslas SalomónIslas Turcas y CaicosIslas Ultramarinas Menores de Estados UnidosIslas Vírgenes (EE.UU.)Islas Vírgenes (británicas)Islas del sur de Georgia y del sur de SandwichIslas ÅlandIsraelItaliaJamaicaJapónJerseyJordaniaKatarKazajistánKeniaKirguistánKiribatiKosovoKuwaitLesotoLetoniaLiberiaLibiaLiechtensteinLituaniaLuxemburgoLíbanoMacaoMacedonia del Norte (República de)MadagascarMalasiaMalauiMaldivasMaliMaltaMarruecosMartinicaMauricioMauritaniaMayotteMicronesia (Estados Federados de)Moldavia (República de)MongoliaMontenegroMontserratMozambiqueMyanmarMéxicoMónacoNamibiaNauruNepalNicaraguaNigeriaNiueNoruegaNueva CaledoniaNueva ZelandaNígerOmánPakistánPalauPalestina (Estado de)PanamáPapúa Nueva GuineaParaguayPaíses BajosPerúPitcairnPolinesia FrancesaPoloniaPortugalPuerto RicoReino Unido de Gran Bretaña e Irlanda del NorteRepública Central de ÁfricaRepública ChecaRepública DominicanaRepública Popular Democrática de LaosRepública Árabe SiriaReuniónRuandaRumaníaSaint Kitts y NevisSamoaSamoa AmericanaSan BartoloméSan MarinoSan Martín (parte francesa)San Martín (parte holandesa)San Pedro y MiquelónSan Vicente y las GranadinasSanta Elena, Ascensión y Tristán de AcuñaSanta LucíaSanto Tomé y PríncipeSaudí ArabiaSenegalSerbiaSeychellesSierra LeonaSingapurSomaliaSri LankaSuazilandia (Reino de)SudáfricaSudánSudán del surSueciaSuizaSurinamSvalbard y Jan MayenSáhara OccidentalTailandiaTaiwán, República de ChinaTanzania (República Unida de)TayikistánTerritorio Británico del Océano ÍndicoTierras Australes y Antárticas FrancesasTimor-LesteTogoTokelauTongaTrinidad y TobagoTurkmenistánTuvaluTúnezTürkiyeUcraniaUgandaUruguayUzbekistánVanuatuVenezuela (República Bolivariana de)VietnamWallis y FutunaYemenYibutiZambiaZimbabuePaísSCUTI order number *Your order number appears on your invoice and in your order confirmation email.Serial number *Product *Enter the exact model of your product.Total mileage (ODO) *Enter the total mileage currently displayed by your product.Nature of the issue *Corrosion or water ingressThe device does not turn onThe device does not chargeThe product has a mechanical faultThe device turns on but does not accelerateThe product displays an error codeOther issueDoes the device turn on when the charger is connected? *YesNoConnect the charger to the vehicle, leave it connected, then try to turn on the vehicle.Do you feel strong resistance when turning the motor or motors? *YesNoRaise the vehicle in a stable and secure manner so that the wheels do not touch the ground, then turn the motor or motors manually. Indicate whether you feel strong resistance.Error code *Enter the exact error code displayed by your electric vehicle.Has the charger been tested, and does it work normally? *YesNoTest the charger's output voltage with a voltmeter before answering.Does the screen display a warning indicating that the brake sensor is active? *YesNoThe vehicle may not accelerate if the brake sensor remains active while you are not operating the brake lever.Description of the issue *Describe the issue as precisely and completely as possible: the circumstances in which it occurs, frequency, any noises and steps already taken. This information will help us diagnose the issue more quickly. is strong or PhotosAdd clear photos below that make it possible to identify the issue. The more precise and relevant the information provided, the more effective our diagnosis can be.Photos of the issue or damage * Drag & Drop Files, Choose Files to Upload Puedes subir hasta 5 archivos. Accepted formats: PNG, JPEG, JPG and WEBP | Up to 5 files | Maximum size: 2 MB per file.Mobile app diagnostic result (strongly recommended) Drag & Drop Files, Choose Files to Upload Puedes subir hasta 2 archivos. Open the mobile app, run a diagnostic, then attach a screenshot of the result. Accepted formats: PNG, JPEG, JPG and WEBP | Up to 2 files | Maximum size: 2 MB per file.VideosAdd a video below that clearly shows the issue. A clear and detailed video will allow us to assist you more effectively.IMPORTANT: the same video sequence must clearly show the issue or damage as well as the vehicle's serial number.Video of the issue or damage * Drag & Drop Files, Choose Files to Upload The same video sequence must clearly show the issue or damage as well as the vehicle's serial number | Accepted formats: MP4 and MOV | Maximum 1 video | Maximum size: 12 MB.I consent to SCUTI storing and processing my data in order to respond to my request | Política de PrivacidadSubmit request Preguntas frecuentes
